Frequently Asked Questions

CTW Home Collection is a wholesaler of home décor accessories. We only sell to U.S. businesses with a State Sales Tax ID, Exemption Certificate, or Resellers Permit, and Canadian businesses. If you fit this description you can use the "Register to Shop" link in the top navigation to start the account setup process. All registrations must be approved, based on your business credentials, prior to making purchases. The account approval process can take 1-3 business days to complete.

All CTW Home Collection accounts must have a state tax/reseller certificate to operate as a retailer. Products purchased from us must be for use in manufacturing and/or for resale. We collect and validate a copy of your reseller documentation to protect CTW Home Collection and our valued retail partners. We do not accept Federal EIN numbers for validation.

You won’t be able to login to shop until your account has been approved. After completing your registration, you will receive an email that we got your submission. About 1-3 business days later, you will get an email stating whether your account has been activated or not. Sometimes tax documentation we request doesn’t match or fulfil our requirements. When this happens, the “Your account is not yet approved” message will appear until we can get the appropriate documentation from you.

Usernames cannot be changed but you can set up additional usernames. Visit Register To Shop and choose Create New User.

Passwords can be changed. When logged in to the CTW Home Collection web site select “Account” from the top navigation then choose “Account Overview” where you will see a “Reset Password” button under Contact Information. If you can’t login because you have forgotten your password, there is an option when logging in to reset your password.

Our warehouse is not open to the public. However, we do have showrooms at various markets throughout the United States. Please visit our Showroom page for a list of locations and dates.

CTW Home Collection is a wholesaler of Home Décor Accessories. If you are not a store owner with an appropriate state issued tax exemption/reseller license, you can use our Store Locator to find a “local business” near you that carries CTW products.

We require a minimum order of $300.

Backorders over $75 will be shipped when available. Please indicate at the time of ordering if you do not accept backorders. Backorders under $75 will be canceled.

CTW Home Collection does not use sales reps. However, CTWHomeCollection.com is open 24/7 for your purchasing needs. Our Customer Service team is available at 1-800-433-5054 from 8:00 a.m. to 4:45 p.m. Monday – Friday to further assist you.

Each item is labeled “In Stock”, “Low Stock”, or “Out of Stock” on product gallery pages, product detail pages, and on the Price List view in “My Dashboard”. By clicking on the download icon () in the Price List view, you can download a CSV file to track product inventory on CTW’s website. Inventory is constantly updating on the website so the CSV download will only be a snapshot at the time the file was saved. Products marked as Low Stock have 50 or less items available. Occasionally, Low Stock items can reach a level that creates an out of stock status during order fulfillment. If this happens a customer service representative will contact, you.

We have in-house designers located at our headquarters in Greensboro, NC. We source our product manufacturing through China and India.

We ship anywhere in the Continental United States, Hawaii, Alaska, and Canada.

The majority of orders are shipped UPS from Greensboro, NC. Shipping costs are determined by weight, dimension, and destination of the package. Large items/orders may be shipped by motor freight. Customers may choose to pick up orders at CTW Home Collection headquarters in Greensboro, NC at no additional cost. Orders over $300 qualify for Flat Rate Shipping. Dropshipped orders do not qualify for Flat Rate Shipping. (see details)

The best time to add a new shipping address is under “Shipping Information” during the checkout process. Alternately, you can add or edit shipping addresses by visiting “Account” and then “Account Overview” where a list of shipping addresses resides.

We accept Visa, Master Card, Discover, and American Express. Net-30 payment terms are available upon approval. Logged in customers can download a Net-30 application by visiting the link in the footer of our website. Net-30 invoices can be paid through your online account using a credit card. (see Terms & Conditions for details)

When you are logged in, you can view your account details by using “Order History” under the “Account” link in the top navigation of the website. To obtain tracking numbers for freight orders please call 1-800-433-5054.

CTWHomeCollection.com does not remove items from your shopping cart unless you have completed the checkout process on the items you had in the cart. Similarly, we do not remove items from your save for later list.

You can add our product to your website. You are responsible for maintaining your site and the sales you make from it. CTW doesn’t set suggested pricing, but you may find our article, How To Price Wholesale Products for a Retail Business, useful.

We offer a CSV file that you can download to track product inventory on CTW’s website. We do not offer a direct link or API to connect your ecommerce solution to ours. Product photos are available for downloading. However, we strongly encourage you to write your own product copy, so that neither you, nor CTW gets penalized by the search engines for duplicate content.

First, we recommend that you use the latest version of Google Chrome, Firefox, Edge or Safari. If you continue to have a site issue using a current browser, we ask that you use our Contact Customer Service form. Include as many details as you can regarding the issue you experienced (ie. device type, like windows pc, iPad, Android Smartphone, etc., browser type, and any error message you received).

Call our toll-free customer service line at 1-800-433-5054 so we can take care of issues you may have with an order. Please make claims within 10 days of receipt of your order (see Terms & Conditions for details).