Frequently Asked Questions
Below are some of our most frequently asked questions. If you don’t find the answer to your question below, please contact us so we may further assist you.
How do I become a customer?
You must register your business to shop on our site. The registration form is located here. You will also need to submit a copy of your state sales tax ID. We will look over your registration information and authorize you to access our products. We will email you when your account is active.
When can I expect to receive my order?
Normal ship time is 3-5 business days to leave our facility. Ship times are subject to change without notice depending on order volume.
When is my credit card charged?
Your card is only charged once your order has shipped and not at the time of checkout. If you order a new item that has a future ship date or an item backordered to a later date, you will only be charged once those items have arrived and are shipped to you.
Why does my order status always say "in process"?
When you place an order the status will say “Unshipped”. Once we import your order into our Order Management System (OMS), the status changes to “In Process”. Unfortunately, at this time, our OMS does not change the status further. We are working on a solution to this problem.
Why can't I see how much shipping will be?
We price shop our preferred carriers (USPS and UPS) to obtain the lowest price option. We use dimensional weight and distance to calculate shipping charges. It requires us to pull your items and pack them in a box to obtain the dimensions, weight, and apply the distance before we are able to know the shipping costs.
Do you have spreadsheets of your product information available for download?
How can I tell if something is backordered before I order?
Backordered items are indicated on our website. Each product will have a link to sign up to be notified when it is back in stock.