Orders may be canceled by phone. Canceled orders will be subject to a 20% restocking fee if the order has been picked and packed. Returned orders may be subject to a 20% restocking fee. Return requests should be made through our toll-free customer service line at 1-888-695-3668. No returned merchandise will be accepted without authorization. Shortages and damage claims must be reported within 10 days of receipt of merchandise. On domestic packages refused by the customer, shipping charges to the customer and shipping charges back to CTW Home Collection will be added to the customer’s account. Our return policy is subject to change without notice.
View complete Terms & Condtions for additional details.