If you previously registered to be a CTW Home Collection customer, you may request dropship status. Dropship orders are exempt from the $100 minimum order, per ship date requirement. Please note, we do our best to source competitive shipping rates. However, purchases that are significantly below our normal requirement of a $100 minimum order per ship date may incur higher shipping rates.
Dropship orders must be entered individually, accurately, and completely on our website. We do not accept dropship orders submitted by phone, fax, or email. Once a dropship order has been submitted, but not yet shipped, cancellations or any changes will result in a $25.00 fee. No changes are possible after an order has been shipped. For your convenience, we have a downloadable price list that is located under Products & Ordering on your account dashboard.
We offer dropshipping services to US addresses only. We can ship to any US address you specify. UPS has a residential surcharge. Unless otherwise directed, we rate shop each shipment, and ship UPS Ground or USPS Priority Mail, depending on which is least expensive. Please keep in mind that we do not have a set shipping fee, we add shipping charges based on dimensional weight. Be sure to specify when you order that the shipment is a drop shipment, so we do not put any paperwork or advertising materials in with the order. The invoices and tracking will be emailed to your email address on your account.
We can only ship the minimum order quantity for an item. For example, if you order Solar Lid Lights (these are packed 4 to a box), we can only drop ship them to the customer in boxes of 4. We cannot open and re-pack boxes in the warehouse for drop shipments, so be sure to take that into account as you choose products from our line to sell. We do sell many items that are boxed individually. If you see a truck icon next to an item in the catalog, or the item states online "This item ships by motor freight", we cannot dropship that item. Some items can ship in their factory cartons, some must be reboxed for which there is a $2.50 handling fee.
In order to process a return on a dropship, we require the invoice number, the reason for the return, and the ship to name and address. Otherwise we will be unable to process the return.
Many of our lamps do not come with light bulbs. Our wax warmers and some other items do ship with light bulbs. Please be sure to consider which items ship complete and which items require accessories as you decide what to sell on your website.
You may handle payment using Visa, Mastercard, Discover, and American Express. We will send the invoice to you, and the product to the customer. Again, be sure to fill out the form above so that we can process your dropship orders successfully.
View complete Terms & Condtions for additional details.