Terms and Conditions

CTW Home Collection

You can order with full confidence from CTW Home Collection. We have been serving customers through our parent company, Colonial Tin Works, Inc, for more than 30 years and we pledge to continue our tradition of quality and customer service.

PHONE ORDERS

For fast, courteous service, call us toll-free at 1-800-433-5054. We are available from 8:00 a.m. – 4:45 p.m. Eastern Standard Time, Monday-Friday. Your customer service representative will be glad to help you with any questions about your order. We ask that you have your order as complete as possible when you call, along with your customer I.D. number and your credit card information if using a Visa, Master Card, Discover or American Express. Your account will be charged when your order is shipped, not before.

ONLINE ORDERS

Our web site at www.CTWHomeCollection.com is available 24/7. Please indicate any special instructions for your order in the instructions section at checkout. Also indicate on your order if you do not accept backorders. Prices are subject to change without notice. We try to honor all prices published online, but in the event of a pricing mistake, please be understanding. Freight is not included with your total online and will be added when your order is invoiced.

FAXED ORDERS

Fax your completed order to 1-866-Sell-Tin (1-866-735-5846.) To avoid a duplicated order, please send your order only once. While we make every attempt to catch duplicated orders, we cannot be held responsible for returns associated with orders submitted twice. If you have submitted an order online or by fax and are unsure if we have received it, please call before sending it again.

MAIL ORDERS

Complete your order and mail it to us with your name, your store name, customer I.D. number, credit card information if using a Visa, Master Card, Discover or American Express and requested shipping date.

PROBLEMS WITH ORDERS

We have a toll free “Quick-Fix” line so we may better take

care of problems you may have with an order. This toll-free number is 1-888-695-3668. We ask that all claims be made within 10 days of

receipt of your order. Regretfully, we do not ship replacements for shortages or damaged merchandise by air.

BREAKAGE

We pack your orders with great care. If you should receive an order in broken or damaged condition, please call our “Quick-Fix” line immediately for instructions. In the event that a UPS claim is made for damage to merchandise, the original packing material must be held for two weeks for inspection by UPS. Please call our “Quick-Fix” Line: 1-888-695-3668.

MINIMUM ORDER

We do not have minimum order requirements. However, we recommend you order at least $100.00.

CANCELLATIONS, RETURNS & SHORTAGES

Orders may be cancelled by phone. Cancelled orders may be subject to a 20% restocking fee. Returned orders may be subject to a 20% restocking fee. Return requests should be made through our toll-free “Quick-Fix” line at 1-888-695-3668. No returned merchandise will be accepted without authorization. Shortages and damage claims must be reported within 10 days of receipt of merchandise. On domestic packages refused by the customer, shipping charges to the customer and shipping charges back to CTW Home Collection will be added to the customer’s account.

Our return policy is subject to change without notice.

PRICES

All of our prices are wholesale, in U.S. dollars. Prices are effective January 1, 2017. These prices supersede all previous prices and are subject to change without notice.

SALES TAX

CTW Home Collection is required to have your state sales tax certificate with the state sales tax number on file.

PAYMENT

Unless prior credit arrangements have been made, we will promptly ship your order handling payment in one of the following manners:

Credit Card (Visa, Master Card, Discover and American Express)

C.O.D. Cashier’s Check or Money Order only. Personal and Company Checks are not accepted for payment on C.O.D. orders unless you have received prior approval from CTW Home Collection.

Net/30 (Approved credit) Should this be of interest to you, please ask your customer service representative for a credit application.

A late charge of 1½% per month (18% APR) will be added to all past due invoices. We advise that reorders under $75.00 be charged to a Visa, Mastercard, Discover, or American Express.

International orders are handled on a credit card basis only. Payment may be made using Visa, Mastercard, Discover or American Express.

RETURNED CHECKS

$35.00 will be added to your account for each occurrence of a returned or stop payment check.

SHIPPING & HANDLING

All orders are shipped UPS from Greensboro, N.C. Cost of shipping will be added to your invoice. Shipping costs are the responsibility of the customer and are determined by weight, dimension, and destination of the package.

BACKORDERS

Future ship items are not considered backorders; we will ship those on or around the date promised. However, we do attempt to contact you before sending any other backordered items. Please indicate at the time of your order if you do not accept backorders. Shipping costs for backorders are the responsibility of the customer.

CATALOG CORRECTIONS

We make every effort to ensure accuracy in our catalogs and on the web. However, mistakes can happen. In the event that there is a mistake, please be understanding. Prices and specs are subject to change. Please see our website for corrections at:

www.ctwhomecollection.com/corrections

DROPSHIPPING

We offer dropshipping services at no additional charge on request. Please indicate at the time of your order if you are dropshipping. We offer dropshipping to US addresses only.

QUALITY

We strive to offer our customers the highest quality items at exceptional values. In our painted items, we make every attempt to ensure our color is consistent, but slight variations may occur.Because our items are handmade, occasionally there are slight variations in the finished size and color.

• Our items contain recycled materials.

• We do not lend or sell our mailing list.

Updated December 2016.