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See more information about our Terms and Conditions:

SALES TAX
CTW Home Collection is required to have your state sales tax certificate with the state sales tax number on file.  If we do not have your license, please contact us to email us a photo or scan.

PAYMENT
Unless prior credit arrangements have been made, we will promptly ship your order handling payment in one of the following manners:

Credit Card  (Visa, Master Card, Discover and American Express)

C.O.D. Cashier’s Check or Money Order only.  Personal and Company Checks are not accepted for payment on C.O.D. orders unless you have received prior approval from CTW Home Collection.

Net/30 (Approved credit) Should this be of interest to you, please ask your customer service representative for a credit application.

A late charge of 1½% per month (18% APR) will be added to all past due invoices.  We advise that reorders under $75.00 be charged to a Visa, Mastercard, Discover, or American Express.
International orders are handled on a credit card basis only. Payment may be made using Visa, Mastercard, Discover or American Express.

SHIPPING & HANDLING
All orders are shipped UPS from Greensboro, N.C. Cost of shipping will be added to your invoice. On domestic packages refused by the customer, shipping charges to the customer and shipping charges back to CTW Home Collection will be added to the customer’s account.

RESTOCKING CHARGE
A 15% restocking charge in addition to freight charges will be added on all refused orders. Orders that are refused/canceled after they have been boxed in-house for shipping  are subject to a 15% restocking charge.